Loan Customers Frequently Asked Questions

You may send your payment by regular mail to:
Attn: Payment Processing
First National Acceptance Company
P.O. Box 980
East Lansing, MI 48826
(Please include your account number on the bottom of your check.)

Overnight/express mail can be sent to:
Attn: Payment Processing
First National Acceptance Company
241 East Saginaw
East Lansing MI 48823

Western Union Quick Collect at any Western Union service provider.

Pay by phone:
Call our customer service department at (800)266-7661
You will need a blank check, and the bank routing numbers on the bottom edge of the check.
There is a $5.00 fee for pay by phone

At our bank branch:
Local customers can make payments at our branch located at
241 East Saginaw Street
East Lansing, MI

Automatic Payment:
Automatic payment can be set up using our Auto Pay service. You will need to complete an Auto-Pay enrollment form, available by calling customer service at (800)266-7661 ext. 8904, or CLICK HERE to print the form.

First National provides a monthly invoice to better serve you. However, it is the borrower’s responsibility to make every payment on time whether or not an invoice has been received. If you need to make other payment arrangements, you may call our credit service department at: (800)642-4578