Loan Customers Frequently Asked Questions
Payoff Requests
Q. How do I request a payoff amount for my loan?
Contact our customer service department at (800)266-7661, ext. 8904 or via email at service@fnba.com, Monday through Friday 8:00 AM to 5:30 PM EST. Payoff letters can be calculated up to 30 days in advance. We will mail a letter, free of charge, or will fax a letter for a $10.00 fee that can be added to your account balance. If you need the payoff letter faxed to a title company, financial institution, attorney, or other party, we will require written authorization from you approving the fax fee (if the letter is faxed) and permitting us to release that information to that party.
Q. Why do you need my written authorization to send a fax or verification of mortgage? Is there a fee?
Any documents sent via fax require written authorization to insure that your privacy is protected. Your written authorization is also required before the $10 fax fee and/or $10 Verification Of Mortgage (VOM) fee can be assessed. To avoid any fees you may request to have the same information mailed to your home address with no additional fees. Please fax the form to (517)336-0497.
Q. How long is the payoff amount good for?
A payoff amount can only be dated 30 days from the date of request.
Q. Do I have to call and confirm the amount before sending funds?
Please contact customer service to verify the payoff amount before sending payoff funds. The payoff amount should be verified the day the payoff funds are received. It is possible that additional fess may have accrued since the initial payoff amount was quoted. A payoff must be updated within 30 days to be covered under the same $10 fax fee. If you request an update via fax after the 30 days has lapsed, there will be an additional $10 fax fee. To avoid any fees you may request to have the same information mailed to your home address with no additional fees. CLICK HERE to request a payoff amount via email. Please be sure to include your: 1. Name 2. Account number 3. Phone number.
Q. How do I request a verification of mortgage?
Contact our customer service department at (800)266-7661, ext 8904 or via email at service@fnba.com, Monday through Friday from 8:00 AM to 5:30 PM EST. There is a $10.00 fee for processing verifications of mortgage (VOM) and we will require written authorization from you approving the VOM fee. Your written authorization is also required before we will send a VOM to a title company, financial institution, attorney, or other party.
Q. How long does it take to receive a payoff amount or verification of mortgage?
Generally, it is only a 24-48 hour turnaround time for payoff requests.
Q. I want to wire my payment. How should I do this?
Just call (800)266-7661, ext. 8904 and we will give you the proper instructions.
